Upon checking your account I can see that the Antivirus Pro subscription was purchased on an iOS device on **********.Īll customers receive an introductory discount upon signing up for antivirus protection on a monthly or annual subscription. My account is still showing as active, and I have wasted too much time on this shady company! Please help me resolve this and get my account PERMANENTLY closed.Thank you, *************************** I have attempted to contact TotalAV again to cancel and I am unable to get a hold of anyone. The refund should appear in your account within the next 48 hours, however, this can take up to 7 working days depending on your bank so don't worry if it takes slightly longer.Please let us know if there is anything else we can help with.Kind regards,***************** **************** Representative Today my debit card was charged $9.95 without my authorization. On MaTotalAv finally responded to my requests to cancel with the below message: TotalAV wrote at 16:48 Hi *******,Thank you for your chat.I can confirm that your TotalAV account has been fully cancelled and no further payments will be taken.The amount of $9.95 has been refunded. I have attempted to cancel my TotalAV subscription may times now.
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